AGB

General Terms and Conditions of premium swiss chocolate AG

Last updated: August 2026

1. Scope

These General Terms and Conditions apply to all orders placed via the Taucherli online shop.

The contracting party is:

premium swiss chocolate AG
Fabrikhof 5
8134 Adliswil
Switzerland
Email: kontakt@taucherli.com
UID: CHE-142.572.739

By placing an order, the customer accepts the General Terms and Conditions applicable at the time of the order.

2. Offer and Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer to enter into a purchase contract.

By submitting an order, the customer makes a binding offer to purchase the products contained in the shopping cart.

After receiving the order, we will send an electronic order confirmation. The purchase contract is concluded as soon as we expressly accept the order or dispatch the ordered goods.

Before submitting the order, customers can review and correct their details and the products selected in the shopping cart.

This process complies with the transparency requirements applicable to Swiss online retailers.

3. Prices

All prices stated in the online shop are in Swiss francs (CHF) and include the legally applicable value added tax (VAT), unless otherwise stated.

Any additional costs, in particular shipping costs, will be clearly displayed before the order is completed.

For goods available to order online, the total price payable as well as any relevant additional costs must be clearly indicated.

4. Payment

The available payment methods are displayed during checkout.

The invoice amount is due in accordance with the terms of the selected payment method.

In the event of late payment, we reserve the right to withhold further deliveries and to exercise any remedies permitted by law in connection with the payment default.

5. Delivery

We deliver to the delivery address provided during the ordering process within the delivery areas offered in our online shop.

The delivery times stated are estimates unless a binding delivery date has expressly been agreed.

If an ordered product is unexpectedly unavailable, we will inform the customer as soon as possible. Any payments already made for unavailable products will be refunded.

Swiss law does not prescribe a general maximum delivery period; however, any delivery times stated must not be misleading.

6. Food Products and Product Characteristics

Our products are food products and are carefully manufactured, packaged and shipped.

Product images may differ slightly from the product delivered, particularly in the case of handcrafted products. Such minor variations do not constitute a defect, provided that they do not affect the essential characteristics of the product.

Information regarding ingredients, allergens, nutritional values, storage and shelf life can be found on the respective product page and/or product packaging.

7. Returns and Cancellation

Under Swiss law, online purchases generally carry no statutory right of cancellation or return simply because the customer does not like the product or has changed their mind.

Returns of food products that are free from defects are therefore generally excluded.

This applies in particular to opened or partially consumed food products as well as products manufactured according to customer specifications or personalised for the customer.

Statutory rights relating to defective, damaged or incorrectly delivered products remain unaffected.

8. Defects and Complaints

Customers are requested to inspect the delivered goods upon receipt and to report damage, incorrect deliveries or other defects immediately after discovering them to kontakt@taucherli.com.

In the event of justified defects, the statutory warranty provisions of the Swiss Code of Obligations apply.

For food products, particular attention must be paid to the best-before date, the specified storage conditions and proper storage. Changes in quality occurring after delivery due to improper storage or handling do not constitute defects for which we are responsible.

9. Personalised Products

For personalised products, customers are responsible for checking any text, names, messages or other personalisation details they provide before submitting the order.

As a general rule, there is no entitlement to free replacement for errors resulting from incorrect information provided by the customer.

This does not affect claims relating to production errors for which we are responsible.

10. Retention of Title

The delivered goods remain the property of premium swiss chocolate AG until payment has been made in full, insofar as permitted by law.

11. Liability

premium swiss chocolate AG is liable in accordance with the applicable statutory provisions.

Liability for slight negligence is excluded to the extent permitted by law.

Liability for damage caused intentionally or through gross negligence cannot be excluded and remains unaffected.

Any mandatory statutory liability provisions also remain unaffected.

12. Data Protection

Information regarding the processing of personal data can be found in our separate Privacy Policy.

Cookies, tracking, analytics and marketing are also addressed separately in our Privacy Policy and cookie settings.

13. Amendments to these General Terms and Conditions

We reserve the right to amend these General Terms and Conditions at any time.

The version of the General Terms and Conditions applicable at the time the contract is concluded applies to the respective order.

14. Applicable Law and Place of Jurisdiction

These General Terms and Conditions and all contractual relationships are governed exclusively by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, the mandatory statutory places of jurisdiction apply.

For business customers, Adliswil, Switzerland, shall be the place of jurisdiction to the extent permitted by law.

15. Final Provisions

Should individual provisions of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

The relevant statutory provisions shall apply in place of any invalid or unenforceable provision.